WWDC 2018: Evolving Philz Coffee’s Digital Customer Experience

The digital product partnership between Philz Coffee and Work & Co was featured at WWDC 2018, Apple’s developers conference — offering sneak peeks at coming features. Among them: Siri voice shortcuts and an integration with the watchOS 5.

The new technologies will come on the heels of the release of Philz Coffee’s popular mobile app, designed and implemented by Work & Co. Enabling fast, easy ordering, and pickup, it launched in March for iOS and in late May for Android.

The response has been overwhelming: week-over-week growth in downloads and over 90% customer satisfaction based on in-app feedback.

As Apple CEO Tim Cook said at the beginning of the WWDC keynote, “We aim to put the customer at the center of everything we do.” Apple’s newly-announced technology means that Work & Co and Philz can —even more rapidly than we imagined —continue introducing ways for customers to get their coffee when and how they want it. There will be more to share when the new software updates are available in the fall.

Read more in VentureBeat, Business Insider, and Ars Technica. To see a recording of the WWDC 2018 keynote, head here.