Process
"The very picture of business success in the 21st century."
We ask our clients to participate directly with us in an intensely collaborative process based on specific KPIs, rapid prototyping, and continuous testing and improvement. The result is one combined team making things the right way with fewer project hours invested in presentations.
Working Together
“The secret to their success is attracting the best talent and unleashing them. I think of Work & Co as a critical member of my team, not some outsourced function.”
How We Deliver
Small, senior teams
The best digital products are created by hands-on, multidisciplinary teams of experts with experience crafting products and deploying at scale.
Clear, ambitious KPIs
Our product strategists help create category-leading digital experiences by clarifying goals and driving consensus around a focused set of metrics.
Technology from day one
Meaningful digital products are by definition technology projects. Development starts at project kickoff to quickly align on a technology strategy and forward-looking architecture.
20 days to market feedback
For most projects, we complete a full design cycle and prototype early, enabling clients to begin validating strategic assumptions and ideas well before deployment.
Ongoing validation
Testing and validation takes place in every phase of our process. Prototypes are tested frequently both in-field and in our user research labs to inform early hypotheses.
Zero big reveals
You can expect to see fewer presentations and more actual work. Creating digital products at scale is challenging enough without investing excessive hours in creating one-off presentations.
Global products, global perspectives
Building products the world loves requires a diverse perspective. We combine international talent with extensive global research. In the US, nearly half our team members were born abroad.
Fully dedicated staffing
Our model is based on fully dedicated teams—their time is not split. The same core team that begins an engagement will finish it.
Continuous optimization
The majority of our revenue comes from years-long relationships with repeat clients. We partner with them to create long-term roadmaps while extending and optimizing their digital platforms.
“They took the time to become well-versed in the intricacies of our business, and instead of big reveals at set milestones, we were in constant communication throughout the process.”